Shipping Policy

Effective Date: October 2026

Thank you for shopping with BigKart. We are committed to delivering your orders safely and on time.

1. Order Processing

All orders are processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout.

2. Delivery Time

Orders are generally delivered within 5–8 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and difficult-to-service locations may require additional delivery time.

3. Shipping Charges

We offer free shipping across India on eligible orders.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number through SMS, email, or WhatsApp, where applicable.

You can use the tracking information provided to check the current status of your shipment.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

5. Delivery Address

Please make sure that your name, mobile number, and complete delivery address are correct when placing your order.

BigKart cannot be held responsible for delays or failed deliveries caused by:

• Incorrect or incomplete addresses

• Incorrect phone numbers

• Customer not being available at the delivery address

• Refusal to accept the package

• Inability of the courier partner to reach the provided location

If a shipment is returned because of an incorrect address or repeated delivery failure, additional shipping charges may apply for re-shipping.

6. Delayed Deliveries

Although we aim to deliver your order within the estimated timeframe, delays can occasionally occur due to:

• Weather conditions

• Courier delays

• Public holidays

• High order volumes

• Natural disasters

• Transportation disruptions

• Remote-area delivery restrictions

If your order is significantly delayed, please contact our customer support team for assistance.

7. Multiple Shipments

If your order contains multiple products, your items may be shipped separately depending on product availability and warehouse location.

You may therefore receive multiple packages for a single order.

8. Damaged Packages

If you receive a package that appears damaged or tampered with, please contact our customer support team as soon as possible.

Where possible, take photographs or videos of the package and product before opening or immediately after receiving the shipment.

9. Undelivered or Lost Orders

If your order does not arrive within the expected delivery timeframe, please contact us so that we can coordinate with the courier partner and investigate the shipment.

In case an order is confirmed as lost in transit, we will work with the customer to provide an appropriate resolution in accordance with our refund and return policy.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

BigKart
Email: arvind@bigkart.site

We appreciate your trust in BigKart and thank you for shopping with us.